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Privacy Policy | Trophy Monster

Privacy Policy

About us

Trophy Monster is an online retailer of trophies, medals, and awards. We operate across the UK with service throughout Europe.

How we will use your information

All personal information is collected and processed with respect to the General Data Protection Regulation (GDPR), effective in the European Union from 25 May 2018. The information we collect will be used exclusively to deliver your order, as per the GDPR. When your data is no longer needed to process an order, it will be deleted. If you choose to create an account to facilitate future purchases, your information will be saved solely for that purpose.

Your personal information will be shared exclusively with the third parties required for processing your order and will not be made public in any way. Your information will be treated as confidential and in compliance with the General Data Protection Regulation.

The lawful basis for collecting and processing your personal data is consent. We will ask for your consent with our cookies form when you visit our website, and through a positive opt-in for our mailing list and marketing materials. In terms of processing your online payments and delivering your orders, the legal basis for collecting and processing your data is the fulfilment of our contract with you.

Promotional materials

If you opt-in for promotional emails, we will use your information (name and email address) to send you marketing materials by telephone, email, or in writing which may be of interest to you. We may use cookies to send you information of further interest. You can unsubscribe from our mailing list at any time by clicking the unsubscribe link at the bottom of any promotional email.

Cookies

When you enter trophymonster.com, you accept that Trophy Monster collects your cookies, which track your URL, IP address, browser type, country and the area code where your computer is located. We also record the pages you view on our website, the advertisements you may click on, and the search terms you use. We collect this information to track ourperformance, for social media purposes, and some advertising. We may also use this information to determine which products may be preferable to you or improve our service.

Cookies also allow us to track your shopping session, which lets you access your account and cart. You must accept cookies if you wish to make any purchases on trophymonster.com.

Contests and prize draws

We collect your name, email and mailing address when you enter a contest or prize draw. This information is used solely in the event that you win the contest or prize draw, and is deleted immediately thereafter. If you win, you will receive an email alert, and your prize will be delivered by mail to the address provided in the contest or prize draw form. Personal data for all entrants who have not won will also be deleted in compliance with the General Data Protection Regulation.

We will update you with any changes to our privacy policy. Please send your questions to: Customer Service, Trophy Monster, 4 Frederick Place,Curo Park,Frogmore,St Albans,Hertfordshire,AL2 2FD