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Terms & Conditions | Trophy Monster

Terms & Conditions

By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.

Please review our Privacy Policy for information on how we collect, process, and delete your personal data, and the legal basis on which we rely for compliance with the General Data Protection Regulation.

This site and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.

Trophy Monster reserves the right to close your account, should you abuse it. We may terminate your access to the site, without cause or notice, which may result in the forfeiture and destruction of all information associated with your account. All provisions of these Terms and Conditions that, by their nature, should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Trophy Monster reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages of our site. If there are any changes in how we use our customers' private data, notification by email will be made to those affected by the change. Any changes to our privacy policy will be posted on our site 30 days prior to these changes taking place, and will also be sent by email to those having consented to marketing materials. You are therefore advised to re-read this statement on a regular basis.

We reserve the right to reject any orders we deem unfit or abusive. All customers accepting to engage in business with Trophy Monster also accept that the collection and processing of their information be done in compliance to the General Data Protection Regulation, and on the legal of basis of contractual obligation.

If Trophy Monster fails to implement any of these provisions, customers should not consider this a waiver of any general conditions.

Cost

Costs are as listed. Prices can change at any time, without notice, due to circumstances beyond Trophy Monster’s control.

Design

All artwork needed for the proper completion of an order will be charged in accordance to the price listed at the time of payment. This includes redraws, reductions, enlargements and touch-ups.

Liability

Trophy Monster is not liable in any way for order delays. Liability is limited to the price of goods. Customers should contact Trophy Monster through the returns form in the event that they deem an order needs to be returned. Customers may be liable for certain costs associated to the return of goods, should the return be accepted by Trophy Monster. Trophy Monster will not accept the return of any goods for which they have not received prior warning.

Returns

The customer is liable for checking that goods are in proper condition immediately upon delivery. Customers have seven days to notify Trophy Monster if the goods are not in accordance with the contract. If notice is not given within seven days, Trophy Monster will assume the contract has been adequately fulfilled (inclusive of quality, number, weight, and volume). Customers will have no right to reject an order after this grace period has ended and will have an obligation to complete any outstanding payment.

Goods can be exchanged for their value at the discretion of Trophy Monster. This may incur extra charges. Returns without exchange will incur a minimum 20% re-stocking charge. Engraved plates will be charged at a minimum of £1.50 per plate, based on size. Trophy Monster will not be liable for any courier costs. This does not affect a customer’s statutory rights.

Repeat Orders

Customers are responsible for making sure Trophy Monster is in possession of proper order details for the fulfilment of the contract.

Delivery

Courier costs are listed when an order is made, and are to be paid for at this time. Trophy Monster sends items via courier so packages can be tracked. Trophy Monster may put inserts and engraved plates into the post, but not orders.

Payment

If a credit account has been agreed upon, payment must be made strictly within 30 days, unless otherwise agreed. If any amount is not paid by the due date, customers will pay interest to Trophy Monster at an annual rate of 4% above Barclays base lending rate, with interest to accrue from day to day and run after as well as before any Judgement.

Cancellations

Cancellations must be made in writing. Customers will be charged for all work done or materials purchased. Trophy Monster also reserves the right to cover any incurred costs with an administration charge.

Advertising

We reserve the right to use your logo or advertisement in our brochure unless otherwise instructed in writing.