FAQ

I need my own logo for a trophy, cup or medal, is that possible?

Yes, our graphic designers are at your fingertips. And it is already a text or logo design. Depending on the type of product, the print can be applied to the label, we can print directly on the trophy and laser engrave glass trophies.

I need my own text or logo on the label, is this possible?

Yes, of course, more in our article Engraving and printing on cups and medals

Is the stand included in the price of the figure?

Yes, the figures have a stand included in the product price.

Is it possible to pick up the goods in person?

Yes, you can at the store

How long will my order take?

We’re never out of stock – we manufacture everything to order in-house. Most orders are dispatched within 7–10 working days. Need it sooner? Add a note at checkout and we’ll do our best.

I need my order delivered to a country that isn’t listed — is that possible?

 Yes, absolutely. Please get in touch with us and we’ll provide a delivery quote.

 

What are your postage charges?

 Standard postage within the UK mainland is £3.99. More information here

Can I collect my order in person?

 Yes, of course — you’re welcome to visit our store.

What should I do if I want to make a change to my order?

 Please contact us as soon as possible.

None of the trophies suit me — can you make a custom one?

 Yes, definitely. Feel free to contact us or go ahead and place a custom trophy order.

In what format should I send my logo?

 Images, drawings, and logos should be supplied at a minimum resolution of 100 dpi. However, we strongly recommend using a resolution of at least 300 dpi to ensure the final result isn’t blurred or unclear. Lower resolution files may result in reduced print quality. 

What printing options do you offer?

 We can print on labels, directly on the trophy, or provide engraving — whichever suits your needs. [More information here]

When will my order be delivered?

 Most items are in stock. As manufacturers, we’re happy to produce custom items or printing on request. Once your order is placed, we assemble the components and carry out any necessary customisation. Delivery usually takes place within 3 working days. For glass or acrylic trophies, please allow up to 5 working days for production.

I don’t like the product / it arrived damaged — what should I do?

 No worries — returns and claims are simple with us. More information here

Can I send engraving details via email?

Yes, of course. Please email the engraving details to sales@trophymonster.com, including your order number and name.